Customers don't like a frustrating transaction no matter how well the situation might be explained.
How available are you?
Availability deals with a lot of things joined in one. It handles how easily you can be found, how often you are.open for business, how accessable you are.
How often can they rely on you for delivery without a doubt.
How often is your website online and updated, phone numbers working, emails are responded to as soon as possible at most within a 48 hour window... personally these attributes makes me want to do business with you or not.
One cool thing is i mostly call friends or friends of friends for business as I tend to trust them more, well, not really, I just believe they would give the best service in return for recommendations.
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